Return Policy
Important Information
You have 30 days to initiate a return.
Up to 14 days to process the refund.
No restocking fees.
To obtain the return address, please contact customer service.
Return Policy
You can initiate a return within 30 days of receiving the package. To be eligible for a return or refund, your items must be unused and in their original packaging.
You can start the return process by contacting our customer service team at virelleatelier@gmail.com. We will reach out to you with the return form and address.
Return Shipping Costs
You are responsible for all return shipping costs. Therefore, we suggest using a tracked shipping service, as we are not responsible for lost returns.
Damaged Package?
If your package arrives damaged, immediately take a photo as proof of the package and its contents. Then, send it to virelleatelier@gmail.com along with your order number so that our customer service team can find a solution for you.
Please note that you must do this within 24 hours of receiving the package; otherwise, your claim will be considered invalid.
Refunds:
Once we receive and inspect your return, we will notify you by email if it is accepted. If approved, you can expect your refund within 14 days using the same payment method you used to place the order in our store.
If your refund is delayed, please contact your bank or payment service provider. If the issue is not on their end, contact us at virelleatelier@gmail.com